I can attest this at the court if necessary. ***** was informed and acknowledged the $400.00 service fee (flat rate) on at 11:18 AM." The subject of $400.00 flat rate has never been brought up nor acknowledged by me during May 30 discussion. Instead of presenting a truth to you, Acorn fabricated a story that "Mr.
I was puzzled and dismayed about Acorn's response to you. ***** called in and spoke with a customer support representative and was advised that the service callout fee was indeed standard, applicable and charged accordingly.
#Acorn chair lift company full#
***** provided a cheque to the technician for the full amount of $470. *****, after completion of the service, advised the technician that he did not want to sign the work order. *****, diagnosed the cause of issue and replaced the batteries. Our service technician went and performed the services as requested by Mr. An appointment was subsequently made for at his request.
#Acorn chair lift company plus#
***** was informed and acknowledged the $400 service fee, plus the additional cost of the batteries. According to our records, and on a recorded line, Mr. ***** contacted our service department on at 11:18 am and advised our service team that his lift was not working. Customers that require a technician to be dispatched to their home, to service their lift, are made aware of this charge and must acknowledge these fees before a ticket is opened and an appointment arranged. The standard service fee of $400 is applicable to all Acorn Stairlifts customers requesting service for a stairlift that is no longer covered under warranty. Dec 16, I received a call to schedule the follow up appointment, and was advised I would be charged $400 service call plus parts and labour for the follow up call. *** ******** document for service record which indicates the invoicing is under warranty. When he left, the lift was in working condition, but he said he was missing a part, which he would return to replace. A piece of lego was stuck under the track, which caused the breakdown. Jason warned me that a standard service call costs $400 plus parts and labour.ĭec 15, the technician came and completed the repairs. The warranty promises to send a technician to your home within 24 hours of a breakdown, which the scheduler and Jason both assured me is not possible due to staffing shortages. I had already received multiple calls and emails regarding the warranty, which sells for $695 for one year or $1595 for 4 years. Within an hour of scheduling the service appointment, I received a call from Jason from warranty services, attempting to sell me the extended warranty. I was promised that the machine would be repaired in full on Dec 15, that the technician would have all the required parts in his truck and that the repair would be covered under warranty, as my warranty was valid until Dec 17. Monday Dec 12, I was given a service appt for Dec 15 and assured this was the earliest possible service date. I tried to contact the company and realized they are closed weekends. The weekend prior to her visiting Dec 2022, I tested it to discover it was not functioning. It was used for a few weeks at that time, and tested periodically for the next year. Dec 2021, I purchased a stairlift for my mom to use when she visits from out of province.
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